The Umbra OTTO Automatic Soap Dispenser is a stylish touchless pump with uneven reliability. Rated 3.4 out of 5 across 271 user ratings. The main drawback: sensor can be hit and miss. We scored it 3.4 out of 5.
The OTTO is one of the better-looking touchless pumps you can put beside a sink, and it earns its keep when your hands are covered in oil or raw meat. The trade-off is reliability: its sensor can be hit and miss, and some units stop working within about a month.
NoFussDeal rates the Umbra OTTO Automatic Soap Dispenser 3.4 out of 5. Last updated September 26, 2026.
An infrared sensor dispenses soap when a hand or sponge passes under the spout, so you never touch the pump with dirty hands.
A button sets how much soap each activation dispenses, and the non-drip spout is designed to minimise clogging and drips.
The removable sponge caddy keeps a scrubber beside the pump, and the elevated non-slip base keeps it above counter puddles.
A funnel-shaped opening makes refilling easier, and an LED warns when the four AAA batteries are running low.
Umbra lists the color as Black. Three of the six owner reviews we read mention it. All of them gave the product four or five stars. Score 73: we started at 68 and added 5 because the owner reviews that mention it are positive.
None of the six owner reviews we read mention it. 42% of all ratings are three stars or fewer, which is where complaints like this usually sit. Score 62: we started at 68 and took off 6 because opinion is split.
Dispensing capacity and value for money also receive varied opinions. Umbra lists the liquid volume as 250 Milliliters. Two of the six owner reviews we read mention it, and those owners gave the product four or five stars, so the complaints come from the wider group of buyers. 42% of all ratings are three stars or fewer, which is where complaints like this usually sit. Score 62: we started at 68 a…
Dispensing capacity and value for money also receive varied opinions. Umbra lists the liquid volume as 250 Milliliters. Two of the six owner reviews we read mention it, and those owners gave the product four or five stars, so the complaints come from the wider group of buyers. 42% of all ratings are three stars or fewer, which is where complaints like this usually sit. Score 62: we started at 68 and took off 6 because opinion is split.
None of the six owner reviews we read mention it. 42% of all ratings are three stars or fewer, which is where complaints like this usually sit. Score 62: we started at 68 and took off 6 because opinion is split.
48% of ratings are five stars and 10% are four. 5% are three stars and 37% are one or two. A sizable share of ratings sit low, so weigh the drawbacks below as heavily as the praise. Score 68: its 3.4 star average on a 100 point scale.
One of the six owner reviews we read mentions it, and that owner gave the product four or five stars, so the complaints come from the wider group of buyers. None of the reviews we read say what goes wrong, so this score rests on the buyer ratings. 42% of all ratings are three stars or fewer, which is where complaints like this usually sit. Score 62: we started at 68 and took off 6 because opinion …
One of the six owner reviews we read mentions it, and that owner gave the product four or five stars, so the complaints come from the wider group of buyers. None of the reviews we read say what goes wrong, so this score rests on the buyer ratings. 42% of all ratings are three stars or fewer, which is where complaints like this usually sit. Score 62: we started at 68 and took off 6 because opinion is split.
Based on 271 Amazon customer ratings, averaging 3.4 out of 5, recorded 12 September 2026. See the reviews on Amazon
| 5 stars | 48% | |
|---|---|---|
| 4 stars | 10% | |
| 3 stars | 5% | |
| 2 stars | 10% | |
| 1 stars | 27% |
I really don’t understand the negative reviews on this. I almost didn’t order it since it had so many poor remarks. I ordered it because our previous one broke and this was the newer edition… Read it on AmazonJuliette · June 14, 2024 · Verified
I am really happy with the purchase. The soap pump looks very nice in my kitchen and it works as advertised. In the instructions it says to use it with a light colored sponge but mine is blu… Read it on AmazonHugo & Gabriela Barg · January 23, 2024 · Verified
It looks really elegant and modern in the kitchen and the best part is that if you are cooking and you have oil on your hands, you don't have to touch it to wash them. Great product.Dan Rod · September 1, 2023 · Verified
I love this! It's stylish and it holds a good amount of soap. Great buy.Mrs. A.J. · August 14, 2023 · Verified
Très bien, de qualité et design.Clarisse · July 18, 2022 · Verified
The sensor works 80% of the time. The other 20% is hit or miss. But if your patient it'll work eventually. There is a button to control how much soap comes out and I've had to adjust it base… Read it on AmazonU. Smth · August 15, 2023 · Verified
Install four AAA batteries (not included) and check that the power LED lights.
Pour soap through the funnel-shaped opening, up to the 250 ml capacity.
Stand it on the counter on its non-slip base, with the spout facing where you will reach, and fit the sponge caddy.
Use the output button to set how much soap each activation gives. Thin dish soap may need a different setting from thicker hand soap.
Only for some buyers: we score it 3.4 out of 5. The Umbra OTTO does what a kitchen soap pump should: it gives you soap without touching anything, lets you set how much comes out and keeps a sponge beside it in a tidy caddy.
Rated 3.4 out of 5 across 271 user ratings, with 48% giving it five stars and 27% one star.
Sensor can be hit and miss, sometimes needing a second try. Some units stop working after about a month.
Wipe the spout and sensor area regularly. Rinse the sponge caddy when you change the sponge.
Thicker soaps need a larger dose to come out cleanly. If the output looks thin or spits, adjust the setting before blaming the pump.
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The Umbra OTTO does what a kitchen soap pump should: it gives you soap without touching anything, lets you set how much comes out and keeps a sponge beside it in a tidy caddy. The black cylinder looks smarter than most sink clutter. The drawback is consistency. The sensor does not always respond on the first pass, and some units stop working after about a month. The 5-year warranty softens that risk, but it does not remove it.
A good-looking and genuinely useful touchless pump when it works, which is most of the time. If you need a dispenser that responds every single time, a manual pump is the dependable choice.
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